Terms

About Us
 

All massages are for well being purposes only. Our therapists do not offer medical diagnosis and we are not a health care provider. Medical or therapeutic massages can only be performed by doctors or physiotherapists.

All therapists are fully trained and insured through the UK or France. Mobile Mountain Massage is a French registered business, registered to Nicole Coryton. Any other therapists you may be treated by are self employed independent massage therapists and Mobile Mountain Massage acts as an agent of these therapists.

SIRET: 81505187500012​​​


Environmental Pledge

At Mobile Mountain Massage we are proud to be a Montagne Verte Foundation Member  (www.montagnevertemorzine.com) one of the top tier supporters of positive environmental change in Morzine and the surrounding region and commit to a pledge to improve our environmental practice and minimise our impact.


Montagne Verte is a non-profit public benefit association working to providing solutions for mountain residents, visitors and businesses alike, to minimise their environmental impact. With funding from local residents and businesses, just like us, Montagne Verte is able to employ a Sustainability Director to work full time on all things climate related. In collaborating closely with regional stakeholders, they aim to provide a valuable resource that brings together all kinds of helpful information and support, allowing greener decisions to be made in a timelier fashion. 

As a member of Montagne Verte, we are contributing to the important process of turning Morzine and its neighbouring towns into a more sustainable tourism destination.

"Together we make a collective and a collective can make a difference."

We are therefore committing to, or already engaged in, the following:

- Carbon Offset all treatment transport via a tree planting initiative.

- Introduce the use of micro-fibre and micro-plastic catching washing balls.

- Have recycled or sustainably sourced uniforms. Currently our t-shirts are organic cotton, outerwear will be replaced as needed to avoid fabric waste.

- Use reusable cloths and environmentally sound cleaning products for cleaning the couches, eliminating baby wipes totally.

- The grape seed oil we use is sourced from Spain, from a sustainable environment, is 100% pure, containing no chemicals, or GMO and is not tested on animals. Find out more at: www.pearlnaturaloils.com

- We are proud to now have our main transport to and from massages a hybrid electric plug in vehicle. 

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Terms and Conditions

  • We have a strict 24 hour cancellation policy.  If treatments are cancelled after this period, Mobile Mountain Massage reserves the right to invoice  for the original booking, unless it can be transferred to another client at the same location and time.

  • If the client arrives late for their treatment, the therapist is entitled to end the treatment at the time agreed when the booking was made without making any adjustment to the fee to reflect the reduced time of the treatment.



Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information such as including name and email and comments.

We collect such Non-personal and Personal Information for the following purposes:
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages (this occurs rarely to never)
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately  upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Covid -19 Policy

Mobile Mountain Massage and the individual therapists  carrying out your treatment will take every precaution regarding COVID -19. Approved antibacterial spray is used for the equipment and your therapist will wear a mask on arrival and during the length of your treatment.

In turn we ask that if you do not proceed with your booking or make a booking if you have:

Have symptoms or have had within the last 7 days

If you have tested positive for COVID-19 even if you display no symptoms and are fully vaccinated.

Should this occur Mobile Mountain Massage will try to reschedule your booking or offer a voucher for use at a different time. If this is not possible and payment has been taken, a refund will be given.

Please note we may ask for proof of the positive test to be show at time of cancellation.

Force Majeure


We will always aim to provide the service the customer has booked. However, in some cases, forces beyond our control will make this impossible. Examples include, but are not restricted to, the following, which would prevent the therapist from fulfilling their booking.  For the purposes of these booking conditions “Force Majeure” means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.
Adverse or severe weather conditions such as very heavy snowfall, avalanches, floods or earthquakes.
Civil strife
Energy blackouts
Unexpected legislation
Lockouts
Road traffic accidents
Unforeseen traffic delays or road closures
Delays / issues caused by other customers
Significant risk to human health such as the outbreak of serious disease
Natural or nuclear disaster, fire, chemical or biological disaster


If affected by a force majeure, Mobile Mountain Massage and the independent therapists will not be considered in breach of their contract. Mobile Mountain Massage will not refund the cost of the booking, pay you compensation or be liable. We will however make every attempt to reschedule your appointments or provide a voucher for use at a later date.
 

Book a Treatment

We can come to your chalet or home or you can choose to come to the oasis of peace and calm that are our treatment rooms and enjoy an ultimate relaxing experience.

Our treatment rooms are situated in Morzine town centre at L'Aubergade hotel and at Hotel du Lac on the edge of Lake Montriond.